VAIL, Colo. —  Next week, Resort Data Processing (RDP) will showcase its feature-rich property-management system (PMS) for hotels and resorts, timeshares and fractional accommodations, condo hotels, vacation rentals, RV parks, workforce housing, and corporate housing at HITEC North America, to be held June 16 to 19 at the Indiana Convention Center in Indianapolis. With more than 40 years in business, 200+ configuration settings, and integration into 400+ SAP Crystal reports, attendees will experience innovation and customization like no other in Booth #1211.

2025 is a pivotal year of innovation and growth for RDP and our clients. Our mission is to equip hospitality operators with cutting-edge tools to excel in today’s fast-paced, technology-driven landscape. Whether it’s our highly regarded Owners Portal, integrated payment processing, tailored report generation, or advanced features like back office and owner management, trust accounting, a commission-free booking engine, guest engagement, and a virtual store for activity bookings, RDP is committed to delivering seamless, guest-focused solutions.

– Ross Moff, Sales Manager at RDP

Serving properties of all sizes with 10 to more than 1,500 rooms across North America, Central America and the Caribbean, RDP is best known for delivering fast performance, strong data security, and remote accessibility for operators and staff. A few of the most popular features to be on display at HITEC Indy include:

• Kiosk – RDP’s self check in and self check out can be configured for use at kiosks located in the lobby or at the front desk. This gives guests the flexibility to complete the check-in process independently on site using dedicated devices, mirroring the mobile self check-in workflow for a consistent and efficient arrival experience.
• Self Check In and Check Out – RDP provides a comprehensive suite of self-service solutions designed to streamline the guest arrival and departure experience while enhancing operational efficiency and guest satisfaction. This process is fully mobile friendly, allowing guests to check in and check out from their own devices.
• Mobile Housekeeping – RDP’s mobile housekeeping enables room attendants and inspectors to update room status and access cleaning schedules in real time from mobile devices. It offers customizable daily cleaning boards organized by zones or room types, supports various clean types, and forecasts housekeeping needs based on reservations. The system tracks cleaning performance with detailed reporting for management.
• Mobile Housekeeping Checklist – The mobile housekeeping checklist is a customizable digital tool enabling attendants to complete tasks using checkboxes, dropdowns, and comment fields. Inspectors can review and update the checklist during inspections. Completed checklists are stored for management review and reporting, helping ensure consistent cleaning standards and quality control.
• Mobile Work Orders – RDP’s mobile work orders enable maintenance staff to view, update, and manage tasks in real time using any mobile device with internet access. Maintenance workers can see only their assigned tasks, while managers have full visibility to assign, reassign, and prioritize work orders. The system supports adding notes, tracking time spent, and attaching photos, ensuring efficient communication and accurate record keeping. Integrated asset management allows tracking of equipment details and repair history. Work orders can be created from various sources such as front desk or housekeeping, and costs can be billed directly to guests, groups, or owners. Notifications keep relevant staff informed of status changes, streamlining maintenance operations and improving responsiveness across the property.
• Owner’s Portal – RDP’s Owner Portal is a robust online platform that empowers property owners with direct access to essential management tools and information. Through the portal, owners can view a visual reservation calendar for their units, make or manage reservations, and access detailed owner statements. The system supports unique rates per owner, online bill payment, and the ability to track work orders and maintenance for each unit.
• Embedded Payments — RDP Pay, powered by Fullsteam, enables operators to streamline payment processing between guests and owners, reducing friction and providing smoother customer experiences. Faster check-in and check-out means a more trustworthy payment portal, giving operators access to more impactful transactional data and extensive insight into their property’s financial performance.
• Simplified Reporting — RDP provides hundreds of standard reports generated via SAP’s Crystal Reports Designer. Operators can create visually appealing reports and guest correspondence that perfectly aligns with the brand. Operators can modify any standard report or create unlimited new ones to fit their specific requirements.
• Accounting – RDP streamlines revenue and expense reporting by providing a more accurate picture of an owner’s or property’s financial performance. It supports built-in features for Accrual and Trust accounting to maintain advanced deposits and bill payouts, owner commissions, credit-card commissions, travel agent payables, work order fees etc.
• Commission-Free Booking Engine — RDP offers a commission-free booking engine through its Internet Reservation Module (IRM) designed to enhance direct bookings and streamline operations. Benefits include zero fees; real-time synchronization of availability, rates, and guest data; fully responsive design; branding customization; and 24/7 booking capability. With this feature, operators can enhance their direct booking capabilities, provide superior guest experiences, and improve operational efficiency.
• Virtual Store & Activities — Once a guest books a reservation online via RDP’s customizable commission-free Booking Engine, they will be prompted to add individual activities and items with surcharges included. Through a combination of images and text, operators can capture the best attributes of each item or activity (Spa Treatments, Ski Lessons & Rentals, Lift Tickets, Boat Rentals, Robes, Golf Tee Times, Water Park Tickets, etc.) and then up-sell products or activities that guests feel they cannot go without.
• Integration with Flybook – The interface between RDP and Flybook enables seamless integration of lodging and activity management operations. Via this integration properties can efficiently manage reservations for accommodations and activities.

In response to growing demand for interoperability, RDP is expanding its open API offerings. Hoteliers and developers can easily integrate third-party solutions including point-of-sale, telephony and communication, guest services and in-room technology, accounting and finance, guest communication and marketing, and distribution and booking channels. RDP’s newest integration partners include Fetch, Toast, Ideas, Salesforce, Vytio, Hapi and Flybook.

We are eager to see our existing customers and meet new prospects at HITEC Indy, Moff said. Our message to attendees is this: ‘No request or customization is too complex for RDP to handle.’ We want everyone in this market segment to stop by Booth #1211 and see what we can do today and hear about the exciting things coming tomorrow, with full platform migration support and training services provided to existing clients.

For more information about RDP’s technology roadmap or to schedule a demo, visit www.resortdata.com.

Running a hotel, bed and breakfast, or similar operation takes a lot of work, but it can be financially and personally rewarding. That said, there are many pitfalls, some of which we’ll outline below. There are also things you can do to improve your odds of success, like using hotel room reservation software.

1. Not Being on the Best Booking Websites

It’s smart to put your hotel on several different booking websites. These websites can help you draw in customers. Often, you will have to pay fees, but the increased publicity and bookings can easily justify the costs. According to Zippia, the average hotel occupancy rate weighs in at just 64.2%, but booking sites may be able to help you boost that.

2. Not Having a Great Website Set Up

Even if you’re listed on all the relevant hotel booking websites, you should still set up a website. First, you can offer direct reservations and can save on fees paid through other sites. Second, you can offer guests more information and put your hotel in the best possible light. This could lead to more bookings and thus more revenue.

3. Not Having the Rooms Spotless

First impressions matter in all things, and the first thing many guests will notice in their room is how clean it is or isn’t. You need to make sure that each room is thoroughly cleaned. If a clean room has been unoccupied for more than a day or two, it’s wise to quickly dust it and check it over. A bit of extra effort can go a long way and lead to better impressions.

4. Not Watching Out for Bed Bugs

Unfortunately, some guests may accidentally bring bed bugs into your hotel. If these vermin become an issue, it could have a huge impact on your hotel’s reputation, and guests may begin avoiding your business. Make sure you keep an eye out for them and address them as quickly as possible.

5. Not Using the Best Hotel Room Reservation Software

It’s crucial to track reservations and keep your hotel organized. These days, you can find highly effective and easy-to-use hotel room reservation software. It’s wise to use such software as it can reduce the risk of mix-ups and make your staff more efficient and productive.

If you’re looking for top-notch hotel software, Resort Data Processing can help! We can explain the many benefits of our software and work with you to find ways to build your business. We look forward to partnering with you.