Central Reservations is designed to provide the flexibility to access different types of RDP systems. For instance, a central reservation office could effectively manage a portfolio of 10 resorts, comprising five hotels, three timeshare resorts, and two condominium resorts. Moreover, a single resort within this portfolio could feature a combination of hotel rooms, timeshare rooms, and whole ownership units. RDP’s versatile central reservation system allows for seamless management of diverse property types within a unified framework.
The Central Reservations module has the capability to search for specific guest preferences across all room types at multiple properties. For instance, a reservationist can search across all resorts for a penthouse with a Jacuzzi and ocean view. These preferences are fully customizable and are associated with room types rather than specific room numbers. Alternatively, searching can be done broadly without any preferences or room type specified and all available room types would display in all locations selected showing the preferences. See the image above.
Once the room type is selected, a specific room number can be assigned from a list of available rooms in the selected property if required. Central availability can include all room types in a property or exclude certain types as needed.
A very important part of using Central Reservations is the Customer Relationship Management (CRM) module. It is designed to centrally store past guest information across all resorts. So, if a guest stays are Resort #1, their name, address, preferences and much more are stored in a central database. If the guest comes back and stays at Resort #3, their guest information can be fetched and re-used to make the new reservation. There is a feature where a search can be made for a guest across all resorts using the CRM database.
As part of the CRM, points can be awarded for each stay, with the number of points varying based on factors such as seasons, room types, total expenditure and more. Guests can use accumulated points as a credit when making reservations, subject to restrictions that control the application of points. A complete history of all point reservations is maintained, ensuring comprehensive tracking and management.
Along with Central Reservations and CRM, the Internet Reservation Module software can be used with multiple properties.
Reservations can be made simultaneously for each property from various sources including Central Reservations. The availability is always checked just prior to the reservation being made assuring no overbooking unless configured to allow it. For instance, if there is only one room left for a particular day and room, that room would be available from a workstation at the central reservations office, a workstation at the property or by a guest on the IRM. The first one to successfully file the reservation gets the room. Others would be notified it is no longer available and redirected to reserve a different room.
Room Type availability is always checked as well.