The Best Human Customer Support

No Call Centers. No Chat Bots. No Foreign Offices. 24 Hour/365 Day Support

TECHNICAL SUPPORT

We thrive by providing personal service and direct access to management. All members of our team are well versed in the hospitality industry and available at all times. When RDP support is closed after hours and during holidays, RDP 24 Hour/365 day support is available at an additional charge.

Pay Per Issue:

  • Each issue is $100. No time limit.
  • Sign up for pay per call after hours support in advance by calling our sales department at (877) 779-3717 during normal business hours.

If you have an emergency support problem after hours you can contact our 24-hour support by calling (970) 390-3454. The billing for the call will be applied to the customer account.

Unlimited:

  • Based on a flat monthly fee
  • For information on unlimited 24 hour support, please call RDP Sales during normal business hours at (877) 779-3717.
  • Unlimited 24 hour support calls should be of an emergency nature that can’t wait for standard daily support.

Support Standard Business Hours

The RDP standard support hours are listed below along with RDP holidays.

DAYHOURSNOTES
Monday7 a.m. to 6 p.m.(MST)
Tuesday7 a.m. to 6 p.m.(MST)
Wednesday7 a.m. to 3 p.m.(MST)Internal training from 3 – 5 p.m.
Thursday7 a.m. to 6 p.m.(MST)
Friday7 a.m. to 6 p.m.(MST)
SaturdayClosed
SundayClosed

RDP Holidays

RDP Standard hours support is closed on the days listed below. On these days our 24 hour support is still available.

DATEMondayNew Years Day
1/2/23MondayNew Years Day
1/16/23MondayMartin Luther King Day
2/20/23MondayPresidents Day
5/29/23MondayMemorial Day
6/19/23MondayJuneteenth
7/4/23TuesdayJuly 4th
9/4/23MondayLabor Day
11/23/23ThursdayThanksgiving
11/24/23FridayThanksgiving
12/25/23MondayChristmas

Get Started with RDP

Interested in learning first hand how RDP can help your property?

REQUEST A DEMO

CONNECT WITH US

Sales: (877) 779-3717 | Support: (970) 845-7108

Physical Address: 211 Eagle Rd. Avon, CO 81620

Mailing Address: P.O. Box 1170 Vail, CO 81658