Owner Access Over the Internet

The goal of RDP’s owner Internet access is to identify all requests from owners that generate calls to management and move these functions to the Internet. Owner Internet access capabilities include:

• Secure, commission-free owner Internet access 24 hours a day, 365 days a year, direct to your database.
• Owners can pay their annual dues using a credit card on the Internet.
• Owner and guest of owner Internet reservations.
• Owner calendars can be reviewed, changed, and printed up to four years into the future.
• View or print all past owner statements on Internet in Adobe PDF format.
• Owners can enter or review work orders for their units in complete detail.  See Work Order Overview.
• Owners can request housekeeping and specify requests using the Internet. See Housekeeping Overview.
• Send owner mass e-mails and newsletters. See E-mail Marketing Overview.
• Review complete property descriptions with pictures.
• Make commission-free Internet reservations for paying guests, groups, travel agents. See Internet Reservation Module.
• Sell additional guest services (packages, golf, gift items, etc.).  See Guest Itinerary and Concierge.
• Additional reservation charges are allowed such as booking fees, cleaning fees, etc.
• All owner Internet access flows automatically to the Trust Accounting System.

Reservation Priority for Online Booking

Reservation Priority provides the ability to assign each owner a priority or order for booking reservations using the Internet Reservations Module (IRM). Each owner can be assigned a different priority, and each priority can be assigned a time period for which reservations can be booked. Owners can make their float week reservations directly online, eliminating the need to contact the property to make the reservation. This feature works well with Residence Clubs, Fractional Ownership or Float Week properties.

Auto-load Owner Reservations with the Tape Chart

The system automatically loads reservations for fixed-week owners up to four years in advance based on the published interval ownership calendar. Auto-loading reservations saves time and eliminates keyboard errors. After reservations are loaded, owners can occupy their week, exchange it with one of the exchange programs, or put all or part of the time up for rental.

For fixed week/fixed unit owners, the system assigns the owner’s dates and room number. On the other hand, if the owner is fixed week/floating unit, the system assigns the room type only.  The screen below shows the reservation tape chart.

Sample Reservation Tape Chart

Fully Integrated with Front Desk and Audit Procedures

RDP’s timeshare and interval ownership is fully integrated with all other RDP modules including reservations, front desk, night audit, groups, all interfaces, and more. Use the links below to learn more about other RDP modules. See Front Desk & Night Audit Overview.

Membership and Point-based Systems

The RDP system handles various membership and points-based ownership designs.  For example, one of our customers has done the following:

1. Purchased five different small resorts around the United States and formed a “rental club”.
2. The members purchase points which are renewed each year when their annual dues are paid.
3. The RDP system tracks how many points were purchased by each owner and generates the annual invoices for dues.
4. Members can pay yearly dues by credit card over the Internet using the RDP Internet Reservation Module (IRM).
5. Points can be used for reservations at any of the five resorts.  Members can make reservation over the Internet using the RDP Internet Reservation Module (IRM).
6. The number of points used for a given reservation depends on the resort, room type, number of people, and dates.  The RDP system calculates the “point cost” and tracks all points used.
7. Non-members can also make cash reservations when availability exists.  The RDP system tracks these cash reservations which can be made by calling any of the five properties or using  the RDP Internet Reservation Module (IRM).

High Capacity with Excellent Performance and Unlimited History

The RDP system combined with Windows 2012 R2 servers offer high data capacity and excellent performance.  The system can handle up to 100,000 owners in one database with up to 200 workstations simultaneously accessing the data.

Owner reservation and financial history are available forever; limited only by available disk space, which has become very inexpensive.  There are many advantages to holding all data in history, including:

• Owner statements can be reprinted for any past month.
• Owner charge and payment history can be researched online very quickly.
• All general ledger transactions from past days, months, and years are available.
• Past reservations can be viewed.
• Run reports of bad guests who did not pay.

Auto Load RCI Reservations into RDP

The system is designed for exchange time reservations. The online tape chart differentiates owner, exchange, rental, developer, and owner bonus time usage. All exchange guests can be listed on various reports and folios can be printed. Complete history is maintained for exchange reservations and is limited only by available disk space. Additionally, RDP has partnered with RCI to develop the RCI Exchange Interface Module. This module is designed to eliminate the manual process required to confirm ownerships of exchange reservations. It also retrieves inbound reservations, automatically entering these reservations into RDP.  Any property that is familiar with the RCI exchange program knows there are many manual, time-consuming steps involved in confirming ownership or entering inbounded exchange reservations.  This module simplifies and/or eliminates many of these processes.

RCI is the global leader in vacation exchange, facilitating exchanges among timeshare owners in its global community of 3.7 million owners worldwide. RCI exchanges quality vacation experiences at more than 4,000 resorts in 100 countries through week-for-week and points-based timeshare exchange networks.

Retrieve and Approve Deposits

The RCI Module allows properties to retrieve and approve deposits of exchange weeks made by their timeshare owners quickly and easily. RCI is able to confirm the validity of the ownership with the property, with much of it handled automatically with the RDP-RCI Module.

Automatically Retrieve Inbounds

Inbound exchange reservations are automatically retrieved and entered in RDP. When an owner makes the exchange reservation with RCI, the information is communicated to the property via the RCI interface. The reservation is automatically entered into RDP. Not only are new reservations entered, but the interface also handles changes to reservations as well as cancellations.

E-mail Fully Integrated with Front Desk and Audit Procedures

E-mail is one of the most powerful and least expensive marketing tools available and has been fully incorporated into the RDP system at no additional charge.  E-mail features included:

• Guest confirmations automatically sent via RDPWin E-mail Monitor in Adobe and other formats.  See sample below.
• Owner statements can be sent via e-mail.  Owners can also print statements directly from the Internet
• E-mail marketing databases are created for guests, travel agents, groups, wholesalers, and condo/timeshare owners.
• Mass e-mails can be sent directly from the RDP System – no third-party software required.
• Reservationists can e-mail guests with just one click, complete with pictures of the property, directions, maps, and other attachments.
• RDP abides by all current regulations for anti-SPAM by allowing guests to “opt out” of mass e-mails.
• Crystal Reports can be created and distributed by e-mail.
• Reservations made by the Internet Reservation Module (IRM) sends e-mail confirmations automatically.
• Owner newsletters can be automatically sent via e-mail

See Overview of E-mail Marketing for additional information.  A sample of the “mass owner e-mail” screen is below.  The e-mail can be sent to all owners in a matter of minutes.  You can either type in the message or use an attachment, such as a word or Adobe document.

Sample Mass E-mail to Owners

RDPWin E-mail Monitor – Automatically Send E-mail Confirmations from RDPWin, IRM, and DOS

Sample Guest Confirmation – (Word or Adobe Format with attachments for maps, policies, etc.)