Resort Data Processing (RDP) develops timeshare software for fractional properties, private residence clubs (PRC), and destination clubs. Guests and owners can reserve via the internet, and owner internet access includes the owner calendar and ability to view bills paid by the management company. Work orders and housekeeping history can also be accessed online. With a strong customer base and 25 years of experience in the complex area of owner managed timeshare software, the RDP system modules that are timeshare-specific are fully integrated with RDP’s core property management system.
RDP systems manage variations of fractional ownership like weekly, quarter share, membership and “point-based” resorts.
For more details, click on any software topic displayed in the image or one of the links below:
RDP is pleased to announce our Mobile Devices capability, designed to improve communication with guests and employees via a wide variety of handheld devices, including mobile phones, smart phones (iPhone, Blackberry, Droid, etc.) and tablets (iPad, HP Slate, etc.).
For more information, see Mobile Device Overview and Reservations using SmartPhone or Tablet with Mobile IRM.
The system handles a wide variety of timeshare and/or interval ownership concepts including: contracts, point-based, fixed week, float week, quarter-share, eight-share, and a variety of other ownership situations. RDPWin can handle annual, biennial, right-to-use, and split use weeks. Combinations of these methods are possible, and it is possible to combine timeshare, whole ownership, and hotel rooms into one system.
For example:
| Units | Ownership Type |
|---|---|
| 100-140 | Fixed week timeshare, Friday to Friday |
| 141-159 | Fixed week timeshare, Saturday to Saturday |
| 160-231 | Floating week timeshare |
| 232-291 | Whole ownership |
| 292-390 | Hotel rooms |
| 391-450 | Quarter-share plus owner bonus time |
| 451-600 | Timeshare points |
| 600-649 | 28 Days per year, based on seasonal restrictions |
Call RDP Sales to discuss your unique combination and find out how RDPWin can help you!
RDP has been installed at many Private Residence Clubs (PRC). The system can handle various complex membership rules including allowing members to make reservations over the Internet based on your priority allocation system. For example, one customer uses RDP’s Internet Reservation Module IRM.Net to allow members of “Type A” to book first each year, then “Type B”, etc. The priority rotates every season so that if type “A” picked first in the first season, then they pick last the next season. RDP’s concierge system is often used by PRCs to provide additional services for their members either via the internet or while onsite. Our Member Survey System can be used to create and track member surveys and comment.
Our current customers include Fairmont Hotels, who have standardized on RDP for their PRC software. See RDP Customer List to view all of our customers.
Use the Timeshare Weeks Analysis screen to review all timeshare week entries. The grid can be filtered by year and week number as well as by type of week. Weeks can also be changed and deleted from this screen.
Filter the grid for a single year. All years are displayed when no year is specified; however, the Week# filter is still considered. For example, enter no year and set Week# to 8 to view all Week #8 entries for any year in the system. Use the All Weeks radio button to display both rental weeks (owner weeks with the Rent box checked on the Week Maintenance screen) and owner weeks (owner weeks without the Rent box checked). On the same note, use the Rental Weeks radio button or the Owner Weeks radio button to display only those week types in the grid. The are many, many ways to manipulate this grid into displaying only the information desired using the advanced filtering available on this Analysis screen.
When the Condominium Owner Account R3 and Timeshare & Interval Ownership R6 modules are installed, configuration for timeshare properties can be set to customize the process.
*Click on Image to Expand Viewing Size
Weeks owned can be automatically rotated from year to year (yearly pattern required). Rotating weeks can move ahead in the calendar some years and backwards in others. The rotation is moved between all owners in the timeshare. Various systems are possible, such as:
| Rotate Type | Explanation |
|---|---|
| Odd/Even Year | Own a week every odd year, or every even year. For example, week #12 in 2008, 2010, 2012 |
| Triennial | Own a week every third year. For example, Week 14 in 2008, 2011, 2014, etc. |
| Quartershare Rotating | Quartershare have four owners and the weeks can rotate each year. See example below: |
When the Condominium Owner Account R3 and Timeshare & Interval Ownership R6 modules are installed, configuration for timeshare properties can be set to use contracts to control the ownership.
The goal of RDP’s owner Internet access is to identify all requests from owners that generate calls to management and move these functions to the Internet. Owner Internet access capabilities include:
Reservation Priority provides the ability to assign each owner a priority or order for booking reservations using the Internet Reservations Module (IRM). Each owner can be assigned a different priority, and each priority can be assigned a time period for which reservations can be booked. Owners can make their float week reservations directly online, eliminating the need to contact the property to make the reservation. This feature works well with Residence Clubs, Fractional Ownership or Float Week properties.
The system is designed to handle all the functions related to billing owners for their dues and other charges, including:
The system automatically loads reservations for fixed-week owners up to four years in advance based on the published interval ownership calendar. Auto-loading reservations saves time and eliminates keyboard errors. After reservations are loaded, owners can occupy their week, exchange it with one of the exchange programs, or put all or part of the time up for rental.
For fixed week/fixed unit owners, the system assigns the owner’s dates and room number. On the other hand, if the owner is fixed week/floating unit, the system assigns the room type only. The screen below shows the reservation tape chart.
Sample Reservation Tape Chart
The system includes the ability for management to rent all or part of the owner’s time regardless of whether or not the owner is fixed week, float week, or any other ownership type. An owner statement is generated to pay the owner their portion of rental income. If a reservation spans two or more owners, the system automatically pays the correct share of the reservation to each owner using only one reservation.
The owner statement includes rental payments to the owner; less management fees, owner dues, and any direct owner charges. Overdue amounts from previous statements can be deducted from current rental revenue. Travel agent commissions are automatically deducted, and a check can be automatically printed.
Each day of the year can be owned by a different owner!
The screen below shows the ownership of Unit 101. This allows the system to pay more than one owner for a given reservation. In the example below, Owner 101A owns Unit 101 for 03/05/1998 and Owner 101B owns it for 03/06/1998.
Some properties allow owners to make reservations beyond their ownership (often referred to as “bonus time”). Owners can take advantage of discounted rates on a nightly basis which does not affect the ownership week/period. Rules and restrictions generally apply (i.e., limited time-periods when reservations can be requested/booked, availability, minimum stays, etc.). Some resorts even have a wait list for bonus time reservation requests.
Bonus timeshare can be a valuable asset to owners because using it has no effect on the owner’s deeded or right-to-use week. With bonus time, owners have the ability to rent time on a daily basis at their home resort at an extremely low rate. These discounted rates usually end up being about 50% cheaper than what the general public pays for the same resort and unit. Resorts are able to offer discounted bonus time because it allows them to fill otherwise vacant units with revenue that will go to the Home Owners Association. The additional revenue created by owners’ utilization of bonus timeshare time helps to defray operating costs, resulting in lower maintenance fees for the owners.
For example, one RDP customer allows fixed-week owners to book additional days at $35/day during their slow season and $95/day in high season, provided the owner’s dues are paid, and the reservation is made within 30 days of arrival.
A wide variety of bonus programs can be configured with automatic rate calculation by season. The system provides various reports to track owner usage by regular time, bonus time, exchange time, and/or rental time.
Each owner can have a different amount for annual or monthly dues. Dues can be posted annually, quarterly, or at various other frequencies. The system can post 3600 owner dues in less than one hour. The ability to globally post amounts to owners at any time is also available.
In the sample screen below, you can see how easy posting membership dues can be. You can select one owner, a group of owners, or all owners. You can post to owners based on the period of when they purchased, their membership level, their ownership type (annual, biennial, etc.), their ownership type (fixed, float, etc.), and their room type (ocean view, 1 bedroom, etc.).
Click the Review button or simply click the Review tab to see the transaction details that will process.
Once dues are processed, the Transaction tab on the owner should resemble the example below. Receivables are aged at current and over 30, 60, 90, and 120 days.
Late fees and interest can be posted and overdue letters printed. All owner correspondence is designed to fit in window envelopes.
RDP’s timeshare and interval ownership is fully integrated with all other RDP modules including reservations, front desk, night audit, groups, all interfaces, and more. Use the links below to learn more about other RDP modules. See Front Desk & Night Audit Overview.
The RDP system handles various membership and points-based ownership designs. For example, one of our customers has done the following:
The RDP system combined with Windows 2012 R2 servers offer high data capacity and excellent performance. The system can handle up to 100,000 owners in one database with up to 200 workstations simultaneously accessing the data.
Owner reservation and financial history are available forever; limited only by available disk space, which has become very inexpensive. There are many advantages to holding all data in history, including:
The system is designed for exchange time reservations. The online tape chart differentiates owner, exchange, rental, developer, and owner bonus time usage. All exchange guests can be listed on various reports and folios can be printed. Complete history is maintained for exchange reservations and is limited only by available disk space. Additionally, RDP has partnered with RCI to develop the RCI Exchange Interface Module. This module is designed to eliminate the manual process required to confirm ownerships of exchange reservations. It also retrieves inbound reservations, automatically entering these reservations into RDP. Any property that is familiar with the RCI exchange program knows there are many manual, time-consuming steps involved in confirming ownership or entering inbounded exchange reservations. This module simplifies and/or eliminates many of these processes.
RCI is the global leader in vacation exchange, facilitating exchanges among timeshare owners in its global community of 3.7 million owners worldwide. RCI exchanges quality vacation experiences at more than 4,000 resorts in 100 countries through week-for-week and points-based timeshare exchange networks.
The RCI Module allows properties to retrieve and approve deposits of exchange weeks made by their timeshare owners quickly and easily. RCI is able to confirm the validity of the ownership with the property, with much of it handled automatically with the RDP-RCI Module.
Inbound exchange reservations are automatically retrieved and entered in RDP. When an owner makes the exchange reservation with RCI, the information is communicated to the property via the RCI interface. The reservation is automatically entered into RDP. Not only are new reservations entered, but the interface also handles changes to reservations as well as cancellations.
E-mail is one of the most powerful and least expensive marketing tools available and has been fully incorporated into the RDP system at no additional charge. E-mail features included:
See Overview of E-mail Marketing for additional information. A sample of the “mass owner e-mail” screen is below. The e-mail can be sent to all owners in a matter of minutes. You can either type in the message or use an attachment, such as a word or Adobe document.
Sample Mass E-mail to Owners
RDPWin E-mail Monitor – Automatically Send E-mail Confirmations from RDPWin, IRM, and DOS
Sample Guest Confirmation – (Word or Adobe Format with attachments for maps, policies, etc.)
