24-Hour/365-Day Support Based in the USA

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The RDP standard support hours are listed below along with RDP holidays.  To open a support ticket during standard support hours, use the following link:  http://support.resortdata.com/tickets/ontime.htm

If you have trouble using the support ticket link, please call RDP support at:  970-845-7108              .

Support Standard Business Hours

The RDP standard support hours are listed below along with RDP holidays.  To open a support ticket during standard support hours, use the following link:  http://support.resortdata.com/tickets/ontime.htm

If you have trouble using the support ticket link, please call RDP support at:  970-845-7108

Day

 Hours Notes
Monday 7 a.m. to 6 p.m.(MST)
Tuesday 7 a.m. to 6 p.m.(MST)
Wednesday 7 a.m. to 3 p.m.(MST) Internal training from 3 – 5 p.m.
Thursday 7 a.m. to 6 p.m.(MST)
Friday 7 a.m. to 6 p.m.(MST)
Saturday Closed
Sunday Closed

RDP Holidays

RDP Standard hours support is closed on the days listed below.   On these days our 24 hour support is still available.   See “24-Hour/365-Day Support” below.

Date

Weekday

Holiday
12/25/2017 Monday Christmas
12/26/2017 Tuesday Christmas
1/1/2018 Monday New Year’s
1/2/2018 Tuesday New Year’s
1/15/2018 Monday Martin Luther King Day
2/19/2018 Monday President’s Day
5/28/2018 Monday Memorial Day
7/4/2018 Wednesday Independence Day
9/3/2018 Monday Labor Day
11/22/2018 Thursday Thanksgiving
11/23/2018 Friday Thanksgiving
12/24/2018 Monday Christmas
12/25/2018 Tuesday Christmas
12/31/2018 Monday New Year’s Eve
1/1/2019 Tuesday New Year’s Eve

24-Hour/365-Day Support

When RDP standard support is closed during the times above, and also during all holidays listed above, RDP 24 Hour/365 day support is available at an additional charge.   There are two options for 24-hour/365-day support:

  1. Pay-per-call: With “pay-per-call” 24-hour support, each call is priced at $100.  If the resolution of the call takes 10 minutes or 10 hours, the fee is only $100.    Normally customers sign up for pay-per-call after hours support ahead of time by calling our sales department at 877-779-3717                during normal business hours.  However, if you have an emergency support problem after hours you can contact our 24-hour support by calling 970-390-3454          .   The $100 billing for the call can be arranged later.
  2. Unlimited: With the “unlimited” 24-hour support, the customer pays a flat fee each month, rather than $100 per call.   For information on unlimited 24-hour support please call RDP Sales during normal business hours at 877-779-3717          .   With “unlimited” 24-hour support the calls must still be of an “emergency” nature.

Additional Support Information

For more information regarding after hours support or to purchase a support contract, please contact RDP Sales at (970) 845-1140         .  Additional support information is available using the links below.

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