24-Hour/365-Day Support Based in the USA

StaffFull

The RDP standard support hours are listed below along with RDP holidays.

To open a support ticket during standard support hours, use the following link:  https://support.resortdata.com/tickets/ontime.htm

If you have trouble using the support ticket link, please call RDP support at:  970-845-7108.

Support Standard Business Hours

The RDP standard support hours are listed below along with RDP holidays.  To open a support ticket during standard support hours, use the following link:  https://support.resortdata.com/tickets/ontime.htm

If you have trouble using the support ticket link, please call RDP support at:  970-845-7108

Day

Hours Notes
Monday 7 a.m. to 6 p.m.(MST)
Tuesday 7 a.m. to 6 p.m.(MST)
Wednesday 7 a.m. to 3 p.m.(MST) Internal training from 3 – 5 p.m.
Thursday 7 a.m. to 6 p.m.(MST)
Friday 7 a.m. to 6 p.m.(MST)
Saturday Closed
Sunday Closed

RDP Holidays

RDP Standard hours support is closed on the days listed below.   On these days our 24 hour support is still available.   See “24-Hour/365-Day Support” below.

Date

Weekday

Holiday

9/2/2019 Monday Labor Day
11/28/2019 Thursday Thanksgiving
11/29/2019 Friday Thanksgiving
12/25/2019 Wednesday Christmas
1/1/2020 Wednesday New Year’s day
20/1/2020 Monday Martin Luther King Day
17/02/2020 Monday President’s Day
25/05/2020 Monday Memorial Day

24-Hour/365-Day Support

When RDP standard support is closed during Holiday dates above.  RDP 24 Hour/365 day support is available at an additional charge.   There are two options for 24-hour/365-day support:

Pay-per-call:

  • Pay-per-call 24-hour support, each call is priced at $100.  No time limit.
  • Sign up for pay-per-call after hours support in advance by calling our sales department at 877-779-3717 during normal business hours.

      **If you have an emergency support problem after hours you can contact our 24-hour support by calling 970-390-3454.   The $100 billing for the call will be applied to the customer account.

Unlimited:

  • Unlimited 24-hour support – customer pays a flat monthly fee
  • For information on unlimited 24-hour support please call RDP Sales during normal business hours at 877-779-3717.
  • Unlimited 24-hour support the calls must still be of an “emergency” nature.

Additional Support Information

For more information regarding after hours support or to purchase a support contract, please contact RDP Sales at (970) 845-1140         .  Additional support information is available using the links below.