The RDP standard support hours are listed below along with RDP holidays.
To open a support ticket during standard support hours, use the following link: https://support.resortdata.com/tickets/ontime.htm
If you have trouble using the support ticket link, please call RDP support at: 970-845-7108.
The RDP standard support hours are listed below along with RDP holidays. To open a support ticket during standard support hours, use the following link: https://support.resortdata.com/tickets/ontime.htm
If you have trouble using the support ticket link, please call RDP support at: 970-845-7108
|
Day |
Hours | Notes |
|---|---|---|
| Monday | 7 a.m. to 6 p.m.(MST) | |
| Tuesday | 7 a.m. to 6 p.m.(MST) | |
| Wednesday | 7 a.m. to 3 p.m.(MST) | Internal training from 3 – 5 p.m. |
| Thursday | 7 a.m. to 6 p.m.(MST) | |
| Friday | 7 a.m. to 6 p.m.(MST) | |
| Saturday | Closed | |
| Sunday | Closed |
RDP Standard hours support is closed on the days listed below. On these days our 24 hour support is still available. See “24-Hour/365-Day Support” below.
|
Date |
Weekday |
Holiday |
|---|---|---|
| 12/24/2020 | Thursday | Christmas Eve |
| 12/25/2020 | Friday | Christmas Day |
| 12/31/2020 | Thursday | New Years Eve |
| 1/1/2021 | Friday | New Years Day |
| 1/18/2021 | Monday | Martin Luther King Day |
| 2/15/2021 | Monday | Presidents Day |
| 5/31/2021 | Monday | Memorial Day |
| 7/5/2021 | Monday | Independence Day |
| 9/6/2021 | Monday | Labor Day |
| 11/25/2021 | Thursday | Thanksgiving |
| 11/26/2021 | Friday | Thanksgiving |
| 12/24/2021 | Friday | Christmas Eve |
| 12/31/2021 | Friday | New Years Eve |
When RDP standard support is closed during Holiday dates above. RDP 24 Hour/365 day support is available at an additional charge. There are two options for 24-hour/365-day support:
**If you have an emergency support problem after hours you can contact our 24-hour support by calling 970-390-3454. The $100 billing for the call will be applied to the customer account.
For more information regarding after hours support or to purchase a support contract, please contact RDP Sales at (970) 845-1140 . Additional support information is available using the links below.
