The front desk and audit features are part of the core system. The design is focused on accurate guest check-in and check-out as fast as possible with the minimum number of keystrokes and clicks.
Front Desk & Audit Topics:
The front desk and audit features are part of the core system. The design is focused on accurate guest check-in and check-out as fast as possible with the minimum number of keystrokes and clicks.
Front Desk & Audit Topics:
The audit procedure is highly customizable depending on the needs of individual customers. Each customer can elect to have a sophisticated audit, a simple audit, or none at all. For example, some RDP customers rent homes or condominiums (see Owner Accounting Module) and can close the day in less than 5 minutes. At the other end of the continuum are resort hotels with over 800 rooms and three auditors performing a wide variety of tasks. RDP offers 24 hour support, 365 days a year to help those customers with sophisticated audits.
The front desk system if fully integrated with the Reservations Module. A unique reservation number is assigned to every reservation. This number is used as the confirmation number, folio number, and reservation number for easy tracking. Cancelled reservations can be reinstated at check-in if needed. Reservations made directly by guests with the Internet Reservation Module are also fully integrated with Front Desk.
Guest registration is fast and simple with the RDP Front Desk module. Features include:
If your property handles extensive walk-in business, it is critical to quickly satisfy the guest’s requirements. All available rooms of a given room type can be quickly displayed, with the “clean and ready” rooms highlighted.
RDP offers an optional interface to a credit card scanner. With the scanner, it is possible to read-in the guest name and credit card number by swiping the credit card. The system automatically pre-authorizes credit on the guest’s card or accepts a credit card payment at check-in. The credit card scanner increases front desk efficiency at both check-in and checkout. For more information on the Credit Card Module, click here.
RDP offers an optional interface to room key systems to automatically generate one or more room keys on check-in and room move. Features include:
When the guest checks-in the total advance deposit is automatically transferred from the advance deposit ledger to the in-house guest ledger. This automatic transfer simplifies night audit balancing. After transferring the balance, the advance deposit displays on the guest folio as a credit.
RDP’s powerful yield management system is active for walk-in guests. Yield management significantly increases average daily rates and overall property occupancy. Read more about RDP’s Yield Management module.
The system has extensive support for share-with (two or more guests in the same room) guests, including:
Charges can be posted to guest folios or directly to house accounts at any time during the day. Each charge is assigned to a revenue center, such as room revenue, room service, phone charges, bar, etc. Over 1000 different revenue centers are allowed. Charges are handled as follows:
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Every transaction on every guest folio is stored forever, limited only by available disk space. In the event of an audit, every guest folio can be reprinted, even if the guest checked-out years ago.
Over the years, disk space has become very inexpensive. For about $1000, a disk drive can be purchased that stores every guest transaction at a 200 room property for 20 years.
The system can automatically post room and tax to 800 guests in less than a minute. These charges can be coded to bill the guest, group leader, company, wholesaler, or pre-deduct travel agent. Packages are also posted automatically on a daily basis.
While most hotel customers post room and tax (or a daily package) every night, the system also supports “lump sum posting”. Often, this feature is used by condominium and interval ownership customers that declare reservation revenue at check-in.
Guests are checked-out quickly and efficiently. Folios can be printed before, during, or after checkout. The optional credit card scanner is used to scan a guest credit card, call the credit card company for authorization, and automatically deposit funds in your bank account. Click here for details on the credit card module.
Every transaction is automatically stamped with the employee’s initials, ensuring accurate cash drawer balancing and providing a fraud and theft deterrent. Cashier reports are printed quickly to help balance cash drawers and close three shifts per day. Shift payments by Method.
The front desk/night audit system automatically interfaces to the travel agent payable system. All commissionable folio transactions are automatically paid to the correct travel agent. Read more about our Travel Agent & Wholesaler module.
The front desk system is interfaced to the city ledger. Features include:
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RDP has offered modules for Condominium Owner Accounting and Timeshare owner accounting for over 20 years. The front desk and night audit systems are fully interfaced to these modules. Features include:
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RDP interfaces with a wide variety of third party devices, such as call accounting, point-of-sale, etc.
Please click here for a complete list of RDP interfaces.
Resort Data Processing (RDP) software has been installed since 1981 at over 1000 locations worldwide. Please use the links below to learn more about RDP software for Hotels and Resorts. If you are renting homes or condominiums on a short term basis, please start with Vacation Rental Overview. Timeshare properties should begin with our Timeshare Overview. Our Campground system is also available. Our systems are fully integrated, so all features in our hotel system are available for vacation rentals and timeshare resorts and vice versa.
Contact RDP Sales for pricing information or to schedule an onsite demonstration.