A Message from Barry Biegler, President & Founder, Resort Data Processing, Inc.

Why should you buy property management software from Resort Data Processing?   This website is filled with many potential reasons, but here are six of the most important:

  1. RDP helps you generate significantly more revenue.
  2. Our entire staff is based in the USA with support available 24 hours/365 days.
  3. Our software adapts to the needs of the customer; not vice-versa.
  4. We provide an unprecedented level of control of the configuration of the system and presentation of your data.  Our philosophy is to allow customers to easily change reports, screens, confirmations, folios, statements and more, without calling RDP.
  5. We are a small company which provides personal service and direct contact with top management to get things done quickly.
  6. RDP has been in business over 30 years.  We know what we’re doing.  We are a very solid company financially, so we will be here in the future to support and improve the system.

Barry Biegler, President
Personal Phone:  970-845-1157
Technical Support:  970-845-7108                

Product Overview

BarryBiegler-Resized2

Additional RDP Topics:

 Entire staff based in the USA with support available 24 hours /day, 365 days a year!

RDP Staff from a Company Gathering – See “Corporate Headquarters

StaffFull

Front Row – Barry Biegler, Ross Moff, Nate Strauss, Alex Biegler, Denise McLean, John Somerville, and Chuck Anderson.
2nd Row
– Chad Sloniker, Rob Key, Sally Horton, Steve White, Kerry Conner, Sondra Loudenburg, Sandra Asregadoo
3rd Row -Jonathan Paulson, John Krotulski, Matt LaDuke, Andrew Forsyth, Ron Stahl, Kyle Von Spreecken,  Terri Csete, Rita Gale, Bill Csete, Karen Suhadolink

Barry-Small

Barry Biegler – President and Founder

  • Massachusetts Institute of Technology – MBA
  • Worked for Hewlett-Packard for 8 years
  • Founded RDP in 1982
  • Vail Youth Hockey Coach for 25 years – see www.vailhockey.com

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Bill-Small

Bill Csete – VP of Research & Development

  • Graduate of Northwestern – Computer Science
  • Worked for Hewlett-Package for 5 years

Sondra Loudenburg – Controller

  • Joined RDP in 2004.
  • Born and raised in Salida, Colorado
  • Loves all aspects of accounting

Matt LaDuke – Support Manager

  • Grand Valley State – Information Systems
  • Joined RDP in 2004
  • Specializes in projects, people, and interfaces
  • New Sales Coordinator

RonStahl

Ron Stahl – Software Developer

  • Westminster College – Computer Science
  • Worked at Grand Pacific Resort for 12 years as Lead Programmer & Network Administrator
  • Joined RDP in 2004
  • Specializes in Timeshare, Work Orders, GDS Interfaces and Mobile Development

SteveWhite

Stephen White – Director of Quality Assurance

  • University of Colorado-Philosophy
  • Joined RDP in 2004
  • Product testing, System Administrator
  • Accomplished endurance athlete

Terri

Terri Csete – Senior Software Developer

  • Univ. of California Irvine –Computer Science
  • Worked for Hewlett- Packard for 22 years as Systems Analyst and Software Developer
  • Joined RDP in 1999
  • Specializes in Booking Engines (IRM) & Housekeeping

Jonathan

Jonathan Paulson – Senior Software Developer

  • Univ. California Santa Barbara- Computer Science
  • Worked for MEDSEEK for 5 years as a programmer
  • Joined RDP in 2010
  • Specializes in development of GUI interfaces and the IRM Content Management System

Denise McLean – Senior Software Developer

  • Univ. of New Hampshire – Hotel Management
  • Joined RDP in 1995
  • Specializes in Shift4 interface and Crystal Reports
  • Hobbies: Hiking, Mountain Biking, Skiing/Snowboarding

Nate Strauss – New Sales

  • Manages new sales
  • Joined RDP in 2009
  • Specializes in new customer satisfaction

Ross Moff – Inside Sales

  • Penn State/St. Vincent College- Chemistry
  • Joined RDP 1991
  • Specializes in large installations, tier II support and onsite training
  • Colorado Buffs Fan!

Rita Gale – Inside Sales

  • Washington State University- Nursing
  • Joined RDP in 1995
  • West Coast Customer Success Manager
  • PCI Chip & Pin Credit Card implementation
  • Hikes to the top of Vail Mountain before sunrise

Sandra Asregadoo – Inside Sales

  • University College Cork – Computer Science
  • East Coast and Caribbean Customer Success Manager
  • Joined RDP in 1996
  • Choose Caribbean over Arctic Circle Territory

Anthony Sekinger – New Sales

  • Oklahoma State University – B.S. in Construction Management Technology
  • Joined RDP in 2014
  • Specializes in: Business Development and Customer Relationships
  • Hobbies: Team Sports, Being with Nature, Learning, Happy Hours

Camille Fowler – Inside Sales

  • Univerity of Arkansas BSBA, University of Denver, MBA
  • Joined RDP in 2003
  • Specializes in Credit card gateway, processing and operations

Carrington Junior – Marketing & Analytics

  • University of Northern Colorado – B.S. in Applied Economics
  • Joined RDP in 2016
  • Specializes in Marketing, Financial Analysis, Process Efficiency
  • Hobbies: Photography, Programming, Skiing, Biking, Backpacking

Karen Suhadolink – Software Specialist

  • University of Florida – Biology
  • Joined RDP in 2000
  • Specializes in advanced training and system configuration, as well as ticket escalation

Andrew Forsyth – Software Specialist

  • Middlebury College – Physics
  • Joined RDP in 2007
  • Specializes in Accounting, GDS, Guest Survey
  • Teaches Snow Boarding part-time

Kerry Conner – Software Specialist

  • Sam Houston State University-Accounting
  • Joined RDP in 2005
  • Specializes in IRM.Net

John

John Krotulski – Software Specialist

  • Edinboro University – Computer Science Theory
  • Joined RDP in 2005
  • Specializes in  Accounting, Timeshare, & Fractional
  • Crystal Reports expert.

Michael Mitchell – Support Dispatcher

  • University of Arkansas – B.S. in Economics
  • Joined RDP in 2014
  • Specializes in Resource Distribution Management
  • Hobbies: Skiing, Backpacking, Astronomy, Biking, Billiards, Live Music

John Somerville – Software Specialist

  • University of Central Florida- BSBA Business and Finance
  • Joined RDP in 2010
  • Specializes in: GDS, Mobile products, IRM
  • Hobbies: Miami sports, golf, softball, skiing/snowboarding

Justin Thomas – Software Specialist

  • St. Olaf College – B.A. in Biology
  • Joined RDP in 2013
  • Specializes in Credit Card Implementation
  • Hobbies: Skiing, Camping, Artistry

Mike Franklin – Software Specialist

  • University of Colorado Boulder – B.S. in Finance
  • Joined RDP in 2017
  • Specializes in: Crystal Reports, Credit Cards, Analytics
  • Hobbies: Snowboarding, Backpacking, .py and being outside

Kyle Von Spreecken – Software Specialist

  • University of Minnesota – B.S. in Civil Engineering
  • Joined RDP in 2011
  • GDS connectivity and Interfaces
  • Skiing, mountain biking, hiking, camping…being outside.  Travel and good food!

Mitch Baxter – Software Specialist

  • Bryant University – B.S. in Actuarial Mathematics
  • Joined RDP in 2017
  • Specializes In: Crystal Reports, SQL, Statistical Analysis
  • Hobbies: Data Science, Application Development, Snowboarding, Golf

Alexander Johnston – Software Specialist

  • Claremont McKenna College
  • Joined RDP in 2017
  • Specializes in: Customer Service, Documentation, GDS and CC’s
  • Hobbies: Skiing, Biking, Hiking, Backpacking, Technology, Art

Generate Customer Profits

Most property management software companies talk about cutting expenses via “ease-of-use” or saving employee time.  While we believe cutting expenses is important, and our software can help in this area, we would rather focus our efforts on generating significant additional income for our customers.  Some of the revenue generating tools that are part of RDP are:

  • Internet Reservation Module – seamless integration to your Marketing Website with RDP’s booking engine or our Application Programmer Interface (API)  Allows guests, travel agents, groups, owners, and wholesalers to make reservations 365 days a year, directly into the RDP system, without any commissions.
  • Internet Booking Engine for SmartPhones & Tablets. Over 40% of guests now plan their travel using their SmartPhone or Tablet.  RDP now offers a Mobile formatted booking engine so that you can get your share of these reservations.
  • Guest Itinerary and Activities – Sell additional items, such as golf, bike rentals, boats, and more.
  • Virtual Store on Internet – After the guest makes the reservation they can purchase spa services, golf or other items.
  • Additional Reservation Charges can be automatically calculated for booking fee, resort fee, gratuity and more
  • Packages can be used to create revenue with rates that include breakfast, honeymoon package and more
  • Guest Rewards and Point Tracking – increase occupancy by offering more “points” in the slow season and generate repeat sales
  • Integrated Yield Management with detailed documentation on how to implement it.  Our average customer has increased revenue by over $200,000/year.
  • 2-Way GDS Interfaces – to Expedia, Synxis, IHotelier, SiteMinder and more.  Distribution your inventory to more channels with last room availability.
  • Automatic Guest Survey – The system sends a “thank you letter” after checkout, that can include a guest survey and a link to “make another reservation now”
  • Automatic Email Confirmations – to with mass Email from RDP to guests, groups, travel agents, wholesalers, etc.)
  • Owner Internet Access allows Condominium and Timeshare owners to make reservations, view statements, make payments view their calendars, enter work orders, and more on the Internet.  Greatly reduces phones calls to staff.
  • Our annual customer conference in Vail, Colorado, brings together hundreds of companies similar to yours.  While providing in-depth training, the focus of the conference is to brainstorm with our customers to determine what else we can do to help them make money.  Most of RDP’s best features have come from customers.

RDP Adapts to the Customer

RDP believes software should adapt to the needs of the individual customer instead of forcing the customer to adapt to the software.  While this seems like a self-evident truth, you may find that many of our competitors believe otherwise and have a “take it or leave it attitude.” (i.e., you either use the software the way it is, or you don’t use it at all).

Your business is very important to us.  If this means we have to change our software to make close the deal, then we will.  More than half of our 1000 customers have a unique feature was added just for them.  To avoid confusion, we add these features with switches so that the feature is only active for specific customers.

Our software is designed so you can configure it to operate the way your business works.  If you can’t, we will change it so you can.

Control Your System & Data Analysis, Export/Import and More

RDP provides an unprecedented level of system configuration control and presentation of your data.  Our philosophy is to allow customers to easily change reports, screens, confirmations, folios, statements, and more (without calling RDP).

  • Over 400 system reports using Crystal can be printed, emailed, or exported to Excel, Adobe, and other formats.
  • Reservation Analysis screens are available for reservation detail, transactions, and more.
  • Data is located on a file server under your control for high performance and security.
  • Guest confirmations, folios, and marketing materials can include your logo and pictures, and you can easily change them at any time.
  • Accounting data can be exported to third party systems.
  • Mass emails can easily be created for guests, owners, travel agents, groups, and more with images, newsletters, etc.
  • For Vacation Rental and Condo-Hotels, owners can use the Internet to view owner statements, make reservations, enter work orders, and much more.

Customers Stay in Direct Contact with Top Management

While RDP has been in business for more than 25 years, we have not allowed the company to grow into a bureaucratic nightmare.  We are still a small company with direct contact between top management and customers.  We have become friends with our customers over the years.  Our annual customer conference in Vail, Colorado, has the feeling of a family gathering: not a corporate function.  This is a very important element of who we are, as it is always much more fun to help a friend with a problem than a customer.

With most companies, it is almost impossible to find someone who is in charge and actually able to make a decision.  There are legions of people who screen calls and redirect customers.  At RDP, everyone answers their own phone.

Company Stability – Over 30 Years & Solid Financial Position

If the company you purchase software from goes out of business, the software becomes effectively worthless.  This is because the software is only 15% of the solution.  The other 85% is technical support, product updates, onsite training, etc.  RDP has been in business over 30 years.  We are very solid financially, with no company debt.  We have sold over 1,000 systems, which provides an installed base of support contracts to insure we will be in business for many years to come.

Summary ~ Why Buy From RDP

When you purchase a Property Management System (PMS), we believe it is more important to look at the character of the company who creates the software than the technical system details.

All of the major PMS vendors handle the basics: reservations, check-in, check-out, audit, etc.  The key to a PMS purchase is to understand that the software is only the beginning of a partnership between two companies.  Many of our competitors believe it’s all about the software.  Nothing could be farther from the truth.  It’s all about the people.

A software vendor can tell you anything in a brochure or in a demo; so please check our story with our customers.  Ask them if our support people actually answer the phone immediately.  Find out if our Yield Management and Internet Reservation Module are making them money.  Ask our customers if the system is flexible enough for them and adapts to their needs.

RDP truly is a different company.  We have been in business for over 30 years with many of the same customers and employees.  If you ever need anything from RDP, help is just a phone call away.

RDP Corporate Headquarters in Vail, CO

Bldg_and_sign

Software Overview

Resort Data Processing (RDP) software has been installed since 1981 at over 1000 locations worldwide (see customer list).  Please use the links below to learn more about RDP software for Hotels and Resorts. If you are renting homes or condominiums on a short term basis, please start with Vacation Rental Overview.  Timeshare properties should begin with our Timeshare Overview.  Our Campground system is also available.  Our systems are fully integrated, so all features in our hotel system are available for vacation rentals and timeshare resorts and vice versa.

Contact RDP Sales for pricing information or to schedule an onsite demonstration.