The Guest Survey Module provides an unlimited number of guest surveys with the ability to customize each with a wide variety of questions and free form comments. The surveys are accessed via a web browser, and all survey data is stored directly in RDP for statistical analysis. Surveys can be sent prior to arrival, during the stay, or after departure to all reservations, guest history or owners.
Survey Module Features
Send a thank-you e-mail to guests after departure that includes the survey link.
If the Customer Relationship Management Module is installed, award points to the guest for completing surveys.
Create surveys with different response boxes such as radio buttons, drop downs, and or text boxes.
Find out about every aspect of the guest’s stay from the reservation process, to the meals in the restaurant, to the cleanliness of the rooms.
Use Survey Statistics to analyze the responses for each question or reservation to find areas needing improvement or to address a specific guest’s experience.