The New Reservation screen looks a bit different for each type of reservation being made. Types offered in the system, based on modules installed and individual customer configuration, are Paying Guest, Owner, Guest of Owner, Long Term, Special, Multiple Folio, Timeshare, Bonus Time, Exchange, and Maintenance.
The CRM Name Find button displays all existing guests within the frequent guest program. RDPWin offers a complete “Customer Relationship Management” system, which is designed to track all relationships with guests to improve guest service and marketing. All guest visits are tracked from one or more property. Points can be awarded for each reservation. The number of points can be different for diverse seasons, room types, total dollars spent, and other variables. Guests can make reservations by redeeming points. Restrictions can be applied to control when “point reservations” are allowed. A complete history is kept of all point reservations.
The Group Name Find button displays all existing groups in the system. RDPWin contains extensive group capabilities, including the ability to have room blocks for groups, specific group rate plans, group check-in/check-out, statements, e-mail marketing, and much more.
Displays a quote for the price of the room for the arrival date, departure date, and room type (or room number) selected. When a potential guest calls to make reservations, the reservationist can quote prices for different dates and room types. Each quote is saved until a selection is made.
The View Folio button displays the current charges for this new reservation, which can include room rates, packages, and additional items, such as ski lift tickets, roll away beds, bike rentals, golf course tee times, etc. The system allows a complete itinerary to be created for each guest. Confirmation letters can be automatically generated.