RDP Crystal Reports Level 1 – (April 9th)

Improve the look and feel of their guest confirmations, as well as learn how to use mass emails to increase revenue. Students will also learn how to make modifications to basic system reports. the class is designed for customers that have little to no experience with guest confirmations or Crystal Reports. Anybody can learn to change confirmations and reports! The course is hands-on, with lab exercises and ample time for experimentation. Each student will have their own workstation in the RDP training lab. Topics Include:

  • Changing confirmations as easy as 1-2-3
  • Inserting pictures, logos, clipart, maps
  • Adding fonts, colors, lines, and boxes for beautiful confirmations
  • how to automatically send emails for all new reservations with no user action required
  • Use same confirmation for internet reservations module (IRM) reservations
  • Fast and easy mass email to guests, travel agents, groups, wholesalers, owners
  • How to modify basic system reports

Maximizing the power of your RDP  – (April 10th) – Sample

Realize the potential of RDP.  Look more in depth at RDP Modules and see what you have that you’re not using, or find out what’s possible and how it will take you to the next level.  Multiple presenters on a variety of topics including:

  • Reservations, Front Desk, Groups & PCI Compliance
  • Housekeeping: Forecasting, Scheduling, History & Mobile Devices
  • Guest Survey, Denial Tracking & Change Tracking
  • Customer Relationship Management (CRM) including Frequent Guests, and Guest Rewards Programs
  • Work Orders & Room/Property Asset Management, including Billing to Owners and Owner Statement integration
  • Increasing Revenue with Email Marketing, Yield Management, and Global Distribution System (GDS)
  • Newest RDP Interfaces
  • GDS Partners, Track Pulse
  • Revenue Management and RDP APIs

RDP Crystal Reports Level 2 – (April 11th)

The class is designed for customers who have already taken the beginner crystal class, or who feel they have a solid understanding of Crystal Reports. The class picks up where the beginner class leaves off. the course is hands-on, with lab exercises and ample time for experimentation. Each student has their own work station in the RDP training lab. Topics include:

  • Using parameters (prompts)
  • Selection criteria
  • Grouping
  • Summary page and totaling
  • Section formatting
  • Formulas
  • Variables
  • Tables
  • ODBC connections
  • Using SQL
  • Special RDPWin parameters