Booking Engine Chat

Improve your customer’s booking experience with live agent and chat bot support.

 

IRMng Chat allows your guests to ask questions to a Live agent while making a reservation on IRMng. Reduce the number of phone calls and convert more reservations at a faster pace. IRMng Chat interfaces with LiveChat, which offers great features and reporting tools.

Module: W4 – IRMng Chat

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Be one click away from your customers

Add chat widget to your website, boost your website’s prestige, and support your online visitors. Encourage them to add items to their cart and assist them during checkout.

Multiple websites, one account

Have as many customized chat widgets on different websites as you need. Manage it all from a single LiveChat account.

Increase engagement with interactive greetings

 

Share announcements, introduce new products, and invite your visitors to chat. Send personalized greetings based on time spent on a site, customer location, and visited pages.

IRMng Chat allows your guests to ask questions to a live agent or leave a message while making a reservation on IRMng.

  • Reduce the number of phone calls

 

  • Convert more reservations at a faster pace

 

  • Capture customers information before they drop off your site

 

  • LiveChat offers great features and reporting

Chat Tools

Customer Engagement

Customer Engagement

Customer Engagement

  • Message sneak-peek
  • Canned responses
  • Chat tags
  • Rich messages
  • File sharing
  • Chat archives
  • Inactivity messages
  • Notifications
  • Chat transfer
  • Chat ratings
  • Targeted messages
  • Messaging mode
  • Eye-catchers
  • Chat buttons
  • Routing rules
  • Ticket form
  • Chat assignment
  • Chat history
  • Chat transcripts
  • Agent profiles
  • Accessibility
  • Languages
  • Chat boosters
  • Reports & analytics
  • Data summary
  • Chat reports
  • Data export
  • Agent reports
  • Ticket reports
  • Customer reports
  • Ecommerce reports
  • Filters
  • Dashboard

Ross Moff

ross@resortdata.com

System Requirements

  • IRMng – RDP’s Booking Engine
  • IRMng Chat module W4
  • Account with LiveChat https://www.livechat.com/