Denial tracking allows internal reservationists to determine why a guest did not book a room. Perhaps the rate was too high, or there was not enough conference space. Proper analysis of denied reservations can lead to changing rates or policies to increase future bookings.
Denial tracking records information when a new reservation is begun, a quote made, and the guest decides not to book the reservation. A reason must be selected to describe why the guest did not book before cancelling the reservation request. If a quote is not made, users can close the New Reservation screen without entering the denial details. Reasons can be added if necessary based on the user’s logon access fence levels.