Denial Tracking Analysis

Denial Tracking is used to track why a guest did not book a room. Proper analysis of the denial data can lead to changing rates or policies to increase future bookings and revenue.


See Denial Tracking Overview for more information.

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Survey Module Features

  • Send a thank-you e-mail to guests after departure that includes the survey link.
  • If the Customer Relationship Management Module is installed, award points to the guest for completing surveys.
  • Create surveys with different response boxes such as radio buttons, drop downs, and or text boxes.
  • Find out about every aspect of the guest’s stay from the reservation process, to the meals in the restaurant, to the cleanliness of the rooms.
  • Use Survey Statistics to analyze the responses for each question or reservation to find areas needing improvement or to address a specific guest’s experience.

See Survey Module Overview for more information.

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