Denial Tracking Module |
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Denial tracking allows internal reservationists to determine why a guest did
not book a room. Perhaps the rate was too high, or there was not enough
conference space. Proper analysis of denied reservations can lead to
changing rates or policies to increase future bookings.
Denial tracking records information when a new reservation is begun, a quote
made, and the guest decides not to book the reservation. A reason must be
selected to describe why the guest did not book before cancelling the
reservation request. If a quote is not made, users can close the New
Reservation screen without entering the denial details. Reasons can be
added if necessary based on the user's logon access fence levels.
View sample screens for Denial
Tracking, Add Reasons, and Configuration.
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System Process
When Close is clicked on the New Reservation screen and a quote has not been
added, the system closes the New Res screen without prompting for denial
information. When a quote has been added when Close is clicked, the
Reservation Denial Reason screen opens and requires selection.
When the new reservation has not yet been saved on the Change Reservation
screen (still a temporary reservation), the Change screen closes, but the New
Reservation screen remains open. Click Close to access the Reservation
Denial Reason screen.
Field Name
|
Definition and Function |
| Denial Reason |
Select a reason that best describes why the guest chose not to book the reservation. Click Create Reason
if the desired selection is not available. This is a required field.
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| Source of Business |
Select the source of business code (Table CD) associated
with the guest. This field is only available when configured and can be required based on a
switch.
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| Market Code |
Select the market code (Table CF) associated with the
guest. This field is only available when configured
and can be required based on a switch.
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Create Reason
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Click the "Create Reason" button to open the Add Denial Reason screen. |
Add
Denial Reason Screen
Click the "Create Reason" button from the Denial
Tracking screen to open the Add Denial Reason screen. Click the
"Add Reason" button to add a row to the grid. Enter the unique
key and reason, then save.
Field Name
|
Definition and
Function |
| Reason |
Enter text to describe the explanation of denial using up
to 30 characters. This is the text displayed in the Denial Reason
drop-down list, but only the key is stored for reference.
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| Key |
Enter up to six characters to describe the denial
information. The text entered in the Denial Reason field is not saved
in a file, but the key is saved in the RESDENY.DAT file. When selected
from the Denial Reason drop-down, the text is displayed and not the key. The
system automatically verifies the key is unique. If not, the user is
prompted to enter a different key and continues until the entry is unique.
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Once OK is clicked, the new reason is added to the database and selected as
the guest's explanation for not booking the reservation, and both the Denial
Reason screen and the New Reservation screens are closed. When adding
keys, remember: it is possible to add a reason more than once when the
keys are different. Search the reason list thoroughly before adding a new
one.
Configuration
Use the Reservations -> Configuration -> Denial Tab to configure
reservation denial reservation types, codes required, keys, and reasons.
| Field Name |
Definition and
Function |
Track
Multiple Folio
(M-Type Reservations) |
When checked, multiple folio reservations are included in
the Denial Tracking system. |
Track
Source of Business
and Market Code |
When checked, the Source of Business (Table CD) and Market
Code (Table CF) fields are displayed and required on the initial Denial
Tracking screen.
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| Key |
See Key for details. |
| Reason |
See Reason for details. |
| Add Reason |
See Add Reason for
details. |
| Delete Reason |
To delete a reason from the list; select the row,
right-click, and select "Delete Selected Row". Confirmation
is required before deletion is finalized. |
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