Crystal Reports

Updated: 5/19/08

RDPWin uses Crystal Reports as the basis for over 300 reports. During installation, if time permits, RDP will modify some of these reports and create new ones to meet the unique requirements of each customer. After installation, customers can create their own reports or modify system reports using Crystal Reports 2008. Crystal Reports is the most popular report writing tool in the world and allows the use of graphics, colors, charts, and fonts which improve the look of all guest correspondence. To create or modify reports, customers must purchase a copy of Crystal Reports 2008. It can be purchased directly from www.cdw.com, or other websites.

Business Objects Crystal Reports 2008

10/27/08

RDP requires Crystal Reports 2008 to change standard and custom reports.

To purchase online from CDW: www.cdw.com.

Make sure to order the correct product and version, which is: Business Objects Crystal Reports 2008

Available from www.cdw.com
CDW Part: 747802
Manufacturer Part: W-1RS-E-WX-00
Price on 2/9/2007: $185.00

Crystal Report Topics Covered in this Document
Features RDPWin Report Viewer Create Reports Send Confirmations via E-mail to Guests Crystal Reports' Requirements New Reports Available for Customers View Sample Reports.

Click here to review details on Installing Crystal Reports 2008.

Reporter Module Features

RDP provides over 300 standard reports with the Reporter module. These reports can be used "as is" and also serve as a template for creating custom reports. RDP is continuously adding new standard reports. All new standard reports are provided to those customers with a current support contract at no additional charge.

Automatically create a wide variety of graphical reports.
Add pictures, clipart, and/or logos to any report.
Export reports to a wide variety of standard formats, including HTML, Microsoft Excel, Microsoft Word, and e-mail.
Create mailing labels for guests, travel agents, groups, and companies using "four across" labels and a laser printer.
Eliminate mailing costs by sending confirmation and marketing materials via e-mail.
Access most RDP data. Virtually any field in any RDP data file can be included on any report. It is also possible to include fields from different data files on the same report.

RDPWin Reporter for Crystal Reports

Reports appear on a primary screen within RDP's windows based RDPWin property management system. They also appear on various RDPWin sections. For example, the arrival report appears in the Reservations section as well as the Reporter. A sample of the RDPWin Reporter appears below. Areas of this sample screen are:

RDPWin Report Viewer Area	Definition
Navigation	RDPWin Reporter navigation area allows switching from the "Reports" listing to sending e-mails to guests or other masters. The "Security" option allows only certain users to have access on a report by report basis.
E-Mail	Confirmations and other reports can be sent via e-mail, as well as mass e-mail to past guests, travel agents, groups & owners. See RDP E-Mail for details.
Security	Each report can have security assigned. For example, a front desk clerk may be able to view the arrival report, but not the daily revenue totals. If a given user does not have proper security access to a report folder, the folder does not appear as an option.
Report Folders	Reports are separated into categories by folder name, such as Front Desk, Night Audit, etc. As you create new reports with Crystal Reports, you can add them to an existing folder or create a new folder, such as "Manager's Reports".
Report Names	On the right-hand side of the screen below, the names of all reports in the folder category appear. In the example below, the category is Analysis. If the user does not have the proper security setting for a given report, it will not appear in the list.
Report Description	A short description of the highlighted report appears below the reports listing. In this example, the "AnalysisAgents" report is highlighted and the description appears at the bottom.

RDPWin Crystal Report Viewer for over 300 Reports, E-mail Confirmations, Export to Excel, etc.

Create Custom Reports with Crystal

All 300+ Crystal Reports provided by RDP can be viewed on the screen or printed without any training, as long as the employee has been given property security access to the report. Customers can make simple changes to reports without any training from RDP by using Crystal Reports Version 10.0 Standard Edition. Any customer who is already familiar with Crystal reports, can make more complex report changes and create their own reports, without any additional training from RDP.

RDP has developed a training course for Crystal Reports for those customers who are not familiar with this software and wish to make complex report changes or create their own new reports. There are classes available throughout the year at RDP headquarters in Vail, Colorado. Please contact RDP Sales at (970) 845-1140 for a schedule of classes.

Level 1 Course Topics	Level 2 Course Topics
Overview of all reports. Changing confirmations. Inserting pictures. Formatting: Fonts, Colors, Lines and Boxes. Exporting data to Excel, Word, HTML. Grouping and sorting for summaries. Combining fields and text objects.	Creating new reports. Advanced formulas and graphs. Linking tables. Using sub-reports. Cross-tab reports. "Top N" reports. Mass e-mail capabilities for marketing.

Custom Crystal Reports
by Lakefront Reports

RDP has partnered with Lakefront Reports who offers help creating and updating custom Crystal Reports. Please call Joan Anderson at (417) 338-0180 or email to lakefrontreports@gmail.com.

Sending Crystal Confirmations Via E-mail

Confirmation letters can be sent via e-mail or fax, or printed and mailed via US Mail. Click here to see a sample confirmation, and learn more about the e-mail capabilities built into the RDP system.

E-Mail Related Topics

The following links are available for documents related to e-mail and Resort Data Processing:

Crystal Reports' Requirements

Data Server = Windows 2000 or Windows 2003	RDP Crystal reports requires that the data server runs Windows 2000 or 2003 as the operating system. RDP does not support Crystal Reports on any version of Novell or Windows NT.
RDPWin Installed on Windows XP Professional Workstations	RDP's windows based software, RDPWin, must be installed on each workstation that will view or print reports. RDPWin provides the security to verify that a given employee has the proper rights to run a given report. Workstations must run XP Professional as the operating system to use RDPWin.
Laser Printer	A laser printer is required for all Crystal Reports output. One laser printer can be shared between multiple workstations.
Modify Crystal Reports	To modify RDP Crystal Reports or to create your own reports, purchase Crystal Reports 2008. Version 10 or XI may also be used to create and modify RDP Reports.
Pervasive Database Version 9.52 or Higher	RDP Crystal Reports are based on the Pervasive.SQL database, which is installed on the data server. The version must be 9.52 or higher.
E-mail Capabilities	Click here to learn about the e-mail capabilities of Crystal Reports.

New Crystal Reports Available for Customers

RDP periodically releases new Crystal Reports available to all customers with a support contract.

View Sample Reports

Click here to view RDP Sample Crystal Reports. Other links to topics related to Crystal Reports appear below.

Hotel / Resort Software Overview

Resort Data Processing (RDP) software has been installed since 1981 at over 1000 locations worldwide (see customer list). Please use the links below to learn more about RDP software for Hotels and Resorts. If you are renting homes or condominiums on a short term basis, please start with Vacation Rental Overview. Timeshare properties should begin with our Timeshare Resort Overview. Our Campground management system is also available. Our systems are fully integrated, so all features in our hotel system are available for vacation rentals and timeshare resorts and vice versa.

For a printed brochure and pricing, download the brochure in Microsoft Word or Adobe format or contact us directly.

Core RDP Modules		Interfaces
Technology Overview - RDPWIN Sample Screens Sample Reports Reservations Rates & Yield Management Packages Front Desk & Night Audit Groups & Conferences Travel Agents/Wholesalers Guest History & Marketing Housekeeping Scheduling General Ledger - Hotels Trust Accounting - Owners E-Mail Marketing Crystal Reports Hardware Requirements	Internet Reservation Module (IRM) Vacation Rentals (Condo Accounting) Timeshare & Interval Ownership Campground Management Guest Itinerary & Concierge Activity Scheduling (bike rentals, etc) Wait List / Denial Tracking / Res Quotes Frequent Guest/Rewards Work Orders & Asset Management Booking Pace & Forecasting Virtual Store On Internet Messaging/To-Do List Change Tracking 24-Hour Support RDP Headquarters in Vail Customer List and Comments	Overview Of All Interfaces Global Distribution System (GDS) Central Reservations SDC Credit Card Interface High Speed Credit Card Authorization In-Room Video Checkout Call Accounting Point Of Sale Voicemail Maid-Phone (Housekeeping) Environmental Back-Office Accounting Vacation Rental Trust Accounting Nomadix Wireless Internet Billing Room Key (Ving Card, etc.) RDP Partners and Alliances

Vacation Rental and Condo-Hotel Features & Links
Maximizing owner satisfaction and increasing management revenue since 1981
Data Flows from Reservations to Owner Statement Full Trust Accounting Capabilities Equalize Owner Rental Revenue Pay Bills for Owners and Guests Powerful Reservation Board (Tape Chart) Work Orders & Asset Management Housekeeping Forecast, Schedule, & History Mix of Rental Types - Condos, Houses, Hotels, Timeshare Internet Reservations with Pictures and Virtual Tours Live Demonstration of Internet Reservations E-mail Integration for Guests, Owners, etc. Short Term and/or Long Term Rental Lock-Off Units Allowed Manage Units Not in the Rental Pool Extensive Custom Reporting with Crystal Reports Reservation Quotes, Wait List, and Denial Tracking Customer Relationship Management (CRM) Travel Agent Commissions Deducted Unlimited Charges Per Owner	Various Billing Cycles - Monthly, Quarterly, etc. Split Revenue Across Billing Period Fast Production of Owner Statements Month-to-Date & Year-to-Date Totals Per Owner Statements Can Always Be Reprinted Print Checks to Owners Integration to GDS, POS, Phones, Credit Cards, etc. Accounts Receivable with Aging Automatically Print or E-mail Overdue Notices IRS 1099 Year-End Reports Room Moves Pay Correct Owner Yield Management Integrated Sharewith Folios or One Guest With Multiple Folios Taxes Adjusted for Length of Stay and Location Timeshare and Interval Ownership Allowed All RDP Hotel Features Available for Owner Systems Customer List and Quotes Home Page - Vacation Rentals & Condominium Hotels Why Buy From RDP?
Hotel and Resort Overview Vacation Rentals and Condo-Hotel Overview Timeshare / Interval Ownership Overview Discount Available When Converting to Resort Data Processing (RDP) from First Resort Software

Internet Reservation Info & Demos:
Condo-Hotel IRM.Net Demo Vacation Rental IRM.Net Demo Timeshare IRM.Net Demo Hotel/Resort IRM.Net Demo Campground IRM.Net Demo	Owner Account Access via IRM.Net Sample IRM.Net Screens Internet Reservation Overview IRM.net Knowledge Base Articles