Fairmont Hotels & Resorts - Hotel Property Management System

Vail, CO ---February 23, 2010. Resort Data Processing, Inc., a leading provider of Property Management and Reservations Software, is pleased to announce that Fairmont Hotels & Resorts have installed RDPWin at Fairmont Heritage Place, At Nature’s Door, Whistler B.C., Fairmont Heritage Place, Inspiration, Miramar Beach, FL,  Fairmont Heritage Place, Ghirardelli Square, San Francisco CA, and later this year at Fairmont Heritage Place, Acapulco Diamante, Acapulco Mexico.

"We have been using RDPWin as our property management software at Fairmont Heritage Place, Franz Klammer Lodge, Telluride CO" explained Rick Houston, General Manager Operations for Fairmont Heritage Place. "RDP was the logical choice for Fairmont when we opened the new property in San Francisco last year, and we recently implemented RDP at the properties in Whistler, BC and Miramar Beach, FL. It has been an excellent experience to work with Resort Data Processing, as they are very responsive to the unique needs we have with our fractional properties."

Bob Kippola, RDP’s Vice President of Sales and Marketing said "It is a real testament to the high level of service we strive to provide which enabled us to expand into all of the Heritage Place properties in North America. Our programming department worked for many months to develop the new features and enhancements Fairmont required. Our installation team became intimately familiar with the high level of service Fairmont demands, and this was key to the success of the implementation."

In addition to the features for Private Residence Clubs implemented at the Fairmont Heritage Place locations, RDP also implemented their unique Activity & Concierge Module. As each Fairmont Heritage Place is a community where Owners are welcomed by name, and where every need is anticipated according to their preferences, the Activity & Concierge Module helps the Fairmont Owner Services Team provide superior service.

"With four unique locations in the Gulf Coast of Florida, Downtown San Francisco, Whistler, B.C. and Telluride, Colorado, RDP has helped us take care of our owners, and makes it easy to provide superior service," said Megan Kennedy Manager, Operations Support.