Reservations - New Reservations
The New Reservation screen looks a bit different for each type
of reservation being made. Types offered in the system, based on modules
installed and individual customer configuration, are
Paying Guest, Owner, Guest of Owner, Long Term,
Special, Multiple Folio, Timeshare, Bonus Time, Exchange, and Maintenance.
See
Reservations Overview for more information.
New Reservation (Paying Guest)
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New Reservations (Owner)
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See
Reservations Overview for more information.
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Additional Buttons on New Reservation Screen |
Find
Guest Name |
The Guest Name Find button allows the search of the entire guest history database to find the address
information for any guest who has previously stayed at the property.
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Find
CRM Name |
The CRM Name Find button displays all existing guests
within the frequent guest program. RDPWin offers a
complete "Customer Relationship Management" system, which is designed to track all
relationships with guests to improve guest service and marketing. All guest visits are
tracked from one or more property.
Points can be awarded for each reservation. The number of points can be
different for diverse seasons, room types, total dollars spent, and
other variables. Guests can make reservations by redeeming points. Restrictions can be
applied to control when "point reservations" are allowed. A complete history is kept of all point reservations.
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Find
Group Name |
The Group Name Find button displays all existing groups
in the system. RDPWin contains extensive group capabilities,
including the ability to have room blocks for groups, specific group rate
plans, group check-in/check-out, statements, e-mail marketing, and much
more.
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Find
Leader Name |
The Leader Name Find button displays the
existing group
leaders within a specific group. The system allows billing to a
specific guest folio, the group master, or the group
leader.
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Find
Travel Agent |
The Travel Agent Find button displays all
existing travel
agents in the system. Up to three different commissions can be paid
on the same reservation.
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Owner
Vacation Rentals
Condo-hotel
Timeshare |
Reservations can be made for Condominium
Owners. RDP has extensive capabilities for short term rentals of
individually owned condominiums or houses.
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Show Availability |
Shows the availability of the property by Room
Type |
| Available Rooms |
Shows the available room numbers.
Reservations can be made by room type or room number.
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| Yield Management |
Displays the Yield Management
screen.
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| Add (Quote) |
Displays a quote for the price of the room for
the arrival date, departure date, and room type (or room number)
selected. When a potential guest calls to make reservations, the reservationist can quote
prices for different dates and room types. Each quote is
saved until a selection is made.
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| View Folio |
The View Folio button displays the current
charges for this new reservation, which can include room rates, packages,
and additional items, such as ski lift tickets, roll away beds, bike
rentals, golf course tee times, etc. The system allows a complete
itinerary to be created for each guest. Confirmation letters can be
automatically generated.
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