Support Hours, Holidays and 24-Hour Support Options
The RDP support hours are listed below along with the RDP holidays. RDP
support
responds to telephone and web ticket requests during these
hours.
The support
phone number during standard business hours is 970-845-7108. Support
can also be requested using our web customer portal. See
How to open a web support ticket.
After Hours: RDP offers optional 24-hour/365
day support during non-standard hours. One after hours options is a non-refundable
$500 deposit with each after hours call charged at $100. Alternatively, an unlimited 24-hour emergency
call support policy can be purchased for $800/month. The after hours support number is 970-390-3454.
If your property does not have after hours support,
you may purchase this service at any time. During normal business hours, please
call RDP Sales using our direct numbers. After hours, call the 24-hour support number
at 970-390-3454. However, please note that when contacting after hours support
for the first time, a fee of $500 will be charged. At the end of the first
call, the 24-hour support balance will be $400, which is the $500 deposit minus $100 for the first
call.
For more information regarding after hours support
or to purchase a support contract, please contact RDP Sales at (970) 845-1140. Additional support information is available using the links below.
| Support Standard Business Hours |
| Day of the Week |
Hours of Operation |
Notes |
| Monday |
7 a.m. to 6 p.m.(MST) |
|
| Tuesday |
7 a.m. to 6 p.m.(MST) |
|
| Wednesday |
7 a.m. to 3 p.m.(MST) |
Internal training from 3 - 5 p.m. |
| Thursday |
7 a.m. to 6 p.m.(MST) |
|
| Friday |
7 a.m. to 6 p.m.(MST) |
|
| Saturday |
Closed |
|
| Sunday |
Closed |
|
RDP Holidays
RDP Support is closed on the following days listed below.
On these dates, 24-hour support is still available by
calling 970-390-3454.
| Date |
Weekday |
Holiday |
| 2/15/2010 |
Monday |
President's Day |
| 5/31/2010 |
Monday |
Memorial Day |
| 7/5/2010 |
Monday |
Independence Day |
| 9/6/2010 |
Monday |
Labor Day |
| 11/25/2010 |
Thursday |
Thanksgiving |
| 11/26/2010 |
Friday |
Thanksgiving |
| 12/24/2010 |
Friday |
Christmas Eve |
| 12/31/2010 |
Friday |
New Year's Eve |
| 1/17/2011 |
Monday |
Martin Luther King Day |
|