RDP Software for Hotels, Resorts, Condos, Vacation Rentals, Timeshare & Fractional Properties

Crystal Reports - Resort Software

RDP uses Crystal Reports as the basis for over 600 reports. Customers can modify any of these reports or create new reports. Crystal Reports is one of the most widely used report writing tools and allows the use of graphics, colors, charts and fonts to make great looking internal reports and guest correspondence. During a new installation RDP will modify some reports and confirmations as time permits. After installation, is it the responsibility of the customer to use Crystal Reports to modify or make new reports and confirmations. RDP support will help with specific questions related to the use of Crystal Reports 2008 at no additional charge. Also, custom programming time can be purchased to create customized reports. To purchase Crystal Reports 2008 see the information below.

RDP requires Crystal Reports 2008 to change standard and custom reports. To purchase direct from the manufacturer, SAP Crystal Reports:

SAP Crystal Solutions Phone: 866-776-6567

SAP Crystal Reports Website: http://store.businessobjects.com/store/bobjamer/en_US/pd/parentCategoryID.57065700/categoryID.57066100/productID.228867500/categoryId.57066100

Make sure to purchase the "SAP Crystal Reports 2008 Full Product"

Details on Installing Crystal Reports 2008.

Training Classes available at RDP on Crystal Reports

Crystal Report Topics Covered in this Document
Features RDPWin Report Viewer Create Reports E-mail Confirmations to Guests	Crystal Reports' Requirements New Reports Available for Customers View Sample Reports Guest Survey and Communications

Report Writer Module

RDP provides over 600 standard reports with the Report Writer module. These reports can be used as is and also serve as a template for creating custom reports. RDP is continuously adding new standard reports. All new standard reports are provided to those customers with a current support contract at no additional charge.

Automatically create a wide variety of graphical reports
Add images, clip art or logos to any report
Export reports to a wide variety of standard formats including HTML, Microsoft Excel, Microsoft Word, Adobe PDF and e-mail
Create mailing labels for guests, travel agents, groups, and companies using "four across" labels and a laser printer
Eliminate mailing costs by sending confirmation and marketing materials via e-mail
Direct access to all RDP data files

RDPWin & Report Writer

Reports appear on a primary screen within RDPWin. They also appear in various RDPWin sections. A sample of the Report Writer appears below. Areas of this sample screen are:

RDPWin Report Viewer Area	Definition
Navigation	Navigation area allows switching from the Reports listing to sending e-mails to guests or other masters. The Security option allows only certain users to have access on a report-by-report basis.
E-Mail	Confirmations and other reports can be sent via e-mail. Send mass e-mails to past guests, travel agents, groups and owners. See RDP E-mail for details.
Security	Each report can be assigned security. For example, a front desk clerk may be able to view the arrival report but not the daily revenue totals. If a given user does not have proper security access to a report folder, the folder does not appear as an option.
Report Folders	Reports are separated into categories by folder name, such as Front Desk, Night Audit, etc. As you create new reports, the can be added to an existing folder or a new folder.
Report Names	Names of all reports in a folder can be reviewed. In the example below, the category is Owner. If the user does not have the proper security setting for a given report, it does not appear in the list.
Report Description	A short description of the highlighted report appears below the reports listing.

Training Classes available at RDP on Crystal Reports

RDPWin Crystal Report Viewer for over 600 Reports, E-mail Confirmations, Export to Excel, etc.

Create Custom Reports with Crystal

All 600+ Crystal Reports provided by RDP can be viewed on the screen or printed without any training, as long as the employee has been given property security access to the report. Customers can make simple changes to reports without any training from RDP by using Crystal Reports Designer. Any customer who is already familiar with Crystal reports can make their own complex report without any training from RDP.

For those who need it, RDP has developed a training course for Crystal Reports. Customers not familiar with this software can learn to make complex report changes and create their own new reports. There are classes available throughout the year at RDP headquarters in Vail, Colorado. Please contact RDP Sales for a schedule of classes.

Level 1 Course Topics	Level 2 Course Topics
Overview of all reports Changing confirmations Inserting pictures Formatting: Fonts, Colors, Lines and Boxes Exporting data to Excel, Word, HTML Grouping and sorting for summaries Combining fields and text objects	Creating new reports Advanced formulas and graphs Linking tables Using sub-reports Cross-tab reports "Top N" reports Mass e-mail capabilities for marketing

RDP periodically releases new Crystal Reports available to all customers with a support contract.

Sending Crystal Confirmations Via E-mail

Confirmation letters can be sent via e-mail or fax, or printed and mailed via US Mail. Learn more about the e-mail capabilities built into the RDP system.

Crystal Reports Requirements

Windows 2003 or 2008 Server 32 Bit	RDP Crystal reports requires that the data server runs Windows 2003 or 2008 as the operating system. RDP does not support Crystal Reports on any version of Novell or Windows NT.
RDPWin on Windows XP, Vista or Windows 7	RDPWin and the Crystal Reports setup program must be installed on each workstation that will view or print reports. Workstations must run XP Professional, Vista or Windows 7.
Laser Printer	A laser printer is required for all Crystal Reports output. One laser printer can be shared between multiple workstations.
Modify Crystal Reports	To modify Crystal Reports or to create your own reports, purchase Crystal Reports 2008.
Pervasive Version 10.3 or Higher	Crystal Reports are based on the Pervasive.SQL database, which is installed on the data server and each workstation. The Pervasive version must be 10.3 or higher.
E-mail Capabilities	Click here to learn about the e-mail capabilities of Crystal Reports.

Click here to view RDP Sample Crystal Reports.

Updated: 3/28/2010

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