Messaging and To-Do List Module

RDP's Messaging and To-Do List" module provides a messaging system to each individual at the property as well as entire departments. When a given person starts the system their opening menu will display messages for that individual, their department, or company wide messages, such as "remember the staff meeting at 2:00 PM today". Messages can also be added for guests and group leaders. Features include:

Messages "pop up" for each individual on their screen
Track "open" and "closed" messages
Messages interfaced to Housekeeping system
Messages available for Users, Guests, Groups, and others at the property
Messages can be added from any workstation
"To-do" list for each employee
Messages can be sent to "departments" and then assigned to individuals. For example, the front desk can send a message to housekeeping to put more towels in room 343. The head housekeeper can then assign this task to a specific person

Messages for Individuals

Each person who uses the RDPWin system has a unique login name and password. When a given user logs into the system the messages for that individual are displayed in the following order:

Messages intended for the entire company ("system wide") messages
Messages for that persons workgroup (such as housekeeping, Front Desk, etc)
Messages unique for that individual

Track Open and Closed Messages

When messages are sent to a given user, guest, or group, they continue to show until closed. After a message has been closed it can still be viewed on a separate screen using the "closed message" option. Messages can be sorted by a variety of criteria, including:

Date and Time
From Address
Open/Closed
Department
Priority

Messages Interfaced to Housekeeping System

The messaging system if fully integrated with RDP's housekeeping system. For example:

A guest calls the front desk to request additional towel
The front desk employee generates a message for the housekeeping department for more towels
The message appears on the head housekeepers monitor screen
The head housekeeper can assign this "message" to an individual housekeeper
The system can notify the housekeeper of the message via a Text Email to a cell phone or wireless PDA
After the housekeeper completes the "task" (the "to-do"), they can close the message. It no longer appears as an open "to do list" item for that person.
The message is now closed, but available for historical tracking and reporting.

For more details please see: "Housekeeping Forecast, Scheduling, and History".

Messages Available for Users, Guests, Groups, and Others

Messages can be sent and tracked for many entities at the property, including the following:

Users of the RDP system
Guests currently at the property
Group leaders
Housekeepers
Work orders & Asset

RDP also offers a fully integrated Email system for communication with guests and others not currently at the property. See Email Marketing

Other New RDP Modules

New Module	Availability	Requires RDPWin	Other Requirements
Reservation Denial Tracking	Now	Yes	RDPWin 2.xxx or higher
Change Tracking Direct from RDPWin	Now	Yes	RDPWin 2.xxx or higher
Travel Services (Insurance, Security Deposit, etc.)	Now	Yes	None
Housekeeping Forecasting, Scheduling, and History	Now	Yes	None
Work Orders & Equipment / Room Inventory / Asset Mgmt.	Now	Yes	None
Wireless or Wired Internet Access and Billing	Now	No	Bridge Computer
Booking Pace & Occupancy Forecasting	Now	No	Crystal Reports
Customer Relationship Management (CRM) / Guest Rewards	Now	Yes	None
Room Key Interface - VingCard Vision 3000	Now	No	Bridge Computer
Virtual Store - Sell Other Items Using IRM	Now	No	Internet Reservation Module (IRM)
Messaging - To Do List - Trace System	Now	Yes	None
Video Check-out From Room	Now	No	Movie Billing Interface
Conference Room & Activity Scheduling	Now	Yes	None
Internet Reservation Module	Now	No	Win2003 Bridge Server
Global Distribution System Interface (GDS)	Now	No	Bridge Computer
Fast Credit Card Processing Via Internet	Now	No	Installed by SDC

Hotel / Resort Software Overview

Resort Data Processing (RDP) software has been installed since 1981 at over 1000 locations worldwide (see customer list). Please use the links below to learn more about RDP software for Hotels and Resorts. If you are renting homes or condominiums on a short term basis, please start with Vacation Rental Overview. Timeshare properties should begin with our Timeshare Resort Overview. Our Campground management system is also available. Our systems are fully integrated, so all features in our hotel system are available for vacation rentals and timeshare resorts and vice versa.

For a printed brochure and pricing, download the brochure in Microsoft Word or Adobe format or contact us directly.

Core RDP Modules		Interfaces
Technology Overview - RDPWIN Sample Screens Sample Reports Reservations Rates & Yield Management Packages Front Desk & Night Audit Groups & Conferences Travel Agents/Wholesalers Guest History & Marketing Housekeeping Scheduling General Ledger - Hotels Trust Accounting - Owners E-Mail Marketing Crystal Reports Hardware Requirements	Internet Reservation Module (IRM) Vacation Rentals (Condo Accounting) Timeshare & Interval Ownership Campground Management Guest Itinerary & Concierge Activity Scheduling (bike rentals, etc) Wait List / Denial Tracking / Res Quotes Frequent Guest/Rewards Work Orders & Asset Management Booking Pace & Forecasting Virtual Store On Internet Messaging/To-Do List Change Tracking 24-Hour Support RDP Headquarters in Vail Customer List and Comments	Overview Of All Interfaces Global Distribution System (GDS) Central Reservations SDC Credit Card Interface High Speed Credit Card Authorization In-Room Video Checkout Call Accounting Point Of Sale Voicemail Maid-Phone (Housekeeping) Environmental Back-Office Accounting Vacation Rental Trust Accounting Nomadix Wireless Internet Billing Room Key (Ving Card, etc.) RDP Partners and Alliances

Vacation Rental and Condo-Hotel Features & Links
Maximizing owner satisfaction and increasing management revenue since 1981
Data Flows from Reservations to Owner Statement Full Trust Accounting Capabilities Equalize Owner Rental Revenue Pay Bills for Owners and Guests Powerful Reservation Board (Tape Chart) Work Orders & Asset Management Housekeeping Forecast, Schedule, & History Mix of Rental Types - Condos, Houses, Hotels, Timeshare Internet Reservations with Pictures and Virtual Tours Live Demonstration of Internet Reservations E-mail Integration for Guests, Owners, etc. Short Term and/or Long Term Rental Lock-Off Units Allowed Manage Units Not in the Rental Pool Extensive Custom Reporting with Crystal Reports Reservation Quotes, Wait List, and Denial Tracking Customer Relationship Management (CRM) Travel Agent Commissions Deducted Unlimited Charges Per Owner	Various Billing Cycles - Monthly, Quarterly, etc. Split Revenue Across Billing Period Fast Production of Owner Statements Month-to-Date & Year-to-Date Totals Per Owner Statements Can Always Be Reprinted Print Checks to Owners Integration to GDS, POS, Phones, Credit Cards, etc. Accounts Receivable with Aging Automatically Print or E-mail Overdue Notices IRS 1099 Year-End Reports Room Moves Pay Correct Owner Yield Management Integrated Sharewith Folios or One Guest With Multiple Folios Taxes Adjusted for Length of Stay and Location Timeshare and Interval Ownership Allowed All RDP Hotel Features Available for Owner Systems Customer List and Quotes Home Page - Vacation Rentals & Condominium Hotels Why Buy From RDP?
Hotel and Resort Overview Vacation Rentals and Condo-Hotel Overview Timeshare / Interval Ownership Overview Discount Available When Converting to Resort Data Processing (RDP) from First Resort Software

Internet Reservation Info & Demos:
Condo-Hotel IRM.Net Demo Vacation Rental IRM.Net Demo Timeshare IRM.Net Demo Hotel/Resort IRM.Net Demo Campground IRM.Net Demo	Owner Account Access via IRM.Net Sample IRM.Net Screens Internet Reservation Overview IRM.net Knowledge Base Articles